CDF Online System Error
We are pleased to advise that this issue has been resolved and we apologise for any inconvenience.
Should any CDF Online users continue to report this issue, please advise them to clear their browser cache (Ctrl and F5 together), then close and reopen their browser. If after this, users continue to experience issues please let us know via enquiries@sydneycdf.org.au and we will raise an incident through the CDF Melbourne Service Desk.
Account Number Changes
As a result of the July 2021 upgrade to the CDF operating system, all CDF customers have a new account number available to use for electronic transactions. We would encourage you to advise third parties (using other financial institutions) who pay you money or debit your account, your new account number details over the next 6 to 12 months. Your new number is published on your CDF Online under the ‘BSB Information’ page.
Please note that inward payments bearing the old (converted) account number from third party non-CDF payers will continue to work however we would encourage you to use every opportunity to advise your third party payers of your new account number over the next 6 to 12 months. Additionally, CDF deposit books and cheque books are NOT impacted by this change.
CDF Online Payments to other CDF Customers (by way of batch payment eg. creditor payments)
CDF Online no longer accepts an old ‘converted number’. A converted number for say 6123 S50.1 is 61235001. Rather CDF Online now only allows outward payments using the new account number (eg 100004567) which is published on each client’s CDF Online under the ‘BSB Information’ page under the ‘Help’ button.
If you currently make payments to other CDF customers using the old ‘converted number’ you need to:
- Contact your creditor/payee and gain their new account number which is available to them on their CDF online access
- Amend any existing Address Book account information for your creditor/payee
- If you have the old ‘converted number’ stored in your accounting software which creates an ABA file for upload, you will need to amend the account number prior to your next upload.
CDF Online Direct Debiting other CDF Customers (by way of batch and single payment eg. Aged care residents)
If you currently use CDF Online to debit other CDF customers and credit your own account using a batch you don’t need to do anything as existing account details will continue to work. However, for future reference, you should start updating any existing Address Book account information on CDF Online for your CDF customer/debtor with their new account details.
If you are currently use CDF Online to debit other CDF customers and credit your own account using a single payment/future payment option you need to:
- Amend any existing Address Book account information on CDF Online for your CDF customer/debtor with their new account detail
- Delete any existing single payment/future payments
- Create a new single payment/future payment using the new account details in the Address Book
It should also be noted that CDF Online Users with Data Entry access only were previously able to authorise Direct Debit batches (debiting third party accounts). Following the upgrade Data Entry Users will need to store the transaction to be authorised by an authorised person or persons in accordance with your account authority.
CDF Online Access
It is important to note that the internet URL link to CDF Online changed from Saturday 17th July 2021 and therefore access to CDF Online is only be available from the new URL link.
The new URL link to CDF Online from Saturday 17th July 2021 is:
https://cdfonline.org.au/u5sydney/signon/login.aspx
However the best way of accessing CDF Online will continue to be the link on the top right hand side of the CDF website www.sydneycdf.org.au If you currently access CDF Online this way, then you will not be affected by this change.
However if you access the CDF Online log in page directly from your favourites, bookmark or a saved desktop link then you will need to update those links with the new URL above.
If you have any queries regarding any of these changes, please do not hesitate to contact us via enquiries@sydneycdf.org.au and we will respond to your query within 48 hours.
We wish to take this opportunity to thank you for your ongoing support and patience through this transition
